Deactivating and deleting your PalmPay Account is one of the most simple task to carryout with your account. After deactivating or closing your account, then you can proceed to deleting your account. In this case, all your financial and personal information will be wipe off PalmPay's database.
However, why would you want to close and delete your PalmPay Account? You might choose to close your Palmpay account for several reasons, such as finding a better payment alternative with lower fees or faster processing, no longer needing the service, concerns about account security, or dissatisfaction with the service or customer support.
If you decide to close your PalmPay account for any of these reasons, we can guide you on how to deactivate it easily. However, before we proceed to the deactivation and deleting of the account, do note that you can always re-activate your PalmPay account after closing or deactivating. But you cannot restore the account once it's deleted - you can only register new account.
How to Deactivate PalmPay Account
You'll need to contact PalmPay customer care via the app or email to get your account deactivated. To close your Palmpay account, open the Palmpay app or visit their website, log in, and navigate to the "Contact Us" or "Support" section.
To close your PalmPay account, you’ll need to contact the PalmPay customer support directly, as there is no "Close Account" option in the app like on OPay. If you can't find the option on the support page, the next step is to email the PalmPay team at support@palmpay.com.
In the email, clearly request to close your account and make sure that you provide your full name, phone number, and email that's linked to the PalmPay account you want to close. It's best to send this request from the email address registered with your PalmPay account. Once sent, wait for a response from the support team for further instructions.
Alternatively, you can also contact PalmPay directly by calling their customer service number at +234 18886888. Be prepared to provide your account information for verification purposes during the call.
Deleting PalmPay Account
To delete your financial information such as BVN and personal information such as NIN, phone number and email address, then you need to state it in the email that you want all your data erased from their database. Once you account is closed and your data is erased, you cannot restore and have access to that account ever again.
However, if PalmPay delete your data from their database, you can register a new account using the same data and information. But if your data is not erased, there's no way you can create another PalmPay account using the same information - BVN and NIN.
If your account is only deactivated or closed, then you can reactivate or restore it back whenever you want. Follow the guides provided in the section below to reactivate and restore your PalmPay Account easily.
Reactivating PalmPay Account
If you’ve deactivated your PalmPay account but want to reactivate it, you can easily do so by reaching out to PalmPay’s customer support team through their app or website. This is a convenient option if the deactivation was temporary and you now wish to regain access to your account. To begin the process, log in to the PalmPay app or visit their website, navigate to the "Contact Us" or "Support" section, and select the option to "Reactivate Account." From there, follow the instructions provided by the support team, who will guide you through the reactivation process.
Before permanently closing your PalmPay account, it's important to clear any outstanding transactions, back up any essential data, and withdraw any remaining funds from your wallet. Skipping these steps could cause problems, such as losing access to your transaction history or leaving unresolved payments behind. Once your account is closed, your transaction history becomes inaccessible, so it's a good idea to save any important records beforehand. If you change your mind later, reactivation is possible by contacting customer support and providing the necessary verification details. For any further assistance, PalmPay’s support team is available to help.
