Have you lost your phone and curious about what can happen to funds in your PalmPay Wallet? Panic no more because in this article, we will walk you through simple way to block your PalmPay Account when your phone is stolen or lost.
The fastest way to block your PalmPay account when your phone is stolen is by dialing the USSD code *652# on any phone number. When the code is dialed, input your PalmPay wallet number and follow the prompts.
Another means to block your PalmPay account when your phone is stolen is by contacting PalmPay customer support team via email at support@palmpay.com. However, you need to understand the support team may not respond as fast as possible to help your block the account. It may take up to two business days for PalmPay customer service to respond to your queries.
Meanwhile, to safeguard your funds in PalmPay Account when your is stolen, simply dial the *652# ussd code to block the account and restrict any further activities on the account.
As your account is blocked, you’ll need to reactivate the account when you get another to continue transacting on the platform. To reactivate your PalmPay Account when blocked because your phone is stolen, follow the guides in this article.
